An interview with Fairlawns Hotel & Spa.
Five years ago, the i2o team were contacted by the manager of Fairlawns Hotel & Spa in Birmingham, who needed a solution for their outdoor area. They host a lot of wedding receptions, so needed more outdoor shelter for guests, and it would also provide a year round dining and drinking area.
They chose a retractable canopy, with three different segments, rolled back and forth as desired by remote control. All three segments are independent, allowing for completely flexible shade and shelter depending on time of day and weather conditions.
Two of our sales team headed back over to Fairlawns to ask the manager about how the canopy it's changed the day-to-day life for his business and staff.
Why did you look into getting a canopy for the hotel?
We wanted to improve the accessibility of the outside areas, linking the two together in all weathers and also provide our wedding events with flexibility around the weather.
Why did you choose to use i2o?
After speaking to a number of suppliers we liked the people at i20, felt the product specified was the best and most suitable available to us and also that the advice we received was really sound.
Have you had an increase in business/covers/positive feedback?
Yes to all. Our event customers love the space, guests always comment on the flexibility it provides and most of all it has provided them with spaces that are useful to them whatever the weather.
Would you recommend getting a canopy, particularly from i2o, to other businesses?
Yes. It has added great value to our venue, customer experience and definitely won us business over the last 5 years.
Thanks to John for his help and feedback.